FAQ

Our reservoir is made of BPA-Free plastic. 

Is the inner cover misaligned, or missing? Ensure that the outer cover and inner cover are correctly in place. If they are misaligned, mist will not reach the diffuser outlet and water will leak inside the diffuser unit.

Fill the tank with up to 100ml (full) of water. Pushing the mist switch when there is no water, or when the water level is low, will result in an electronic beep, after which the diffuser will shut off. Check if the AC adapter is connected to the diffuser unit and the electrical outlet.

To be sure, remove the DC plug from the diffuser unit and reinsert before checking operations.

The most likely cause is the degradation of the ultrasonic diaphragm. This could be the result of overconcentration of fragrance oil, the product not being correctly maintained, or being used for longer than the recommended 180 minutes. The user manual recommends cleaning your diffuser regularly with a neutral detergent.

Make sure there is enough water in the tank. It can be filled with up to 100ml of water. The water level in the tank will decrease as the end of the timed session nears.

Alternatively, if there is too much water in the tank (more than 100ml), the mist will not operate normally.

Other possible factors

Is the ultrasonic diaphragm dirty?

Turn the power off, then use a cotton swab, or similar, to gently clean any bubbles adhering to the ultrasonic diaphragm.

Are there any bubbles accumulated on, or around, the ultrasonic diaphragm?

At low water temperatures, bubbles may accumulate on, or around, the ultrasonic diaphragm, preventing mist from emitting well.

Is the air intake at the bottom of the diffuser unit dirty?

Dust accumulated around the air intake at the bottom of the diffuser unit will reduce air flow and prevent mist output.

Other causes?

Mist may not be visible depending on the temperature, humidity, or other surrounding factors. Even if the mist is difficult to see, there is no malfunction as long as mist is being generated within the water tank and the fan is operating (you can hear the fan motor).

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Our pure oils are packaged in violet glass to protect against damaging UV light and extend shelf life. Most oils have a shelf life of 2-3 years. To extend shelf life of your oils, store in a cool, dry place, with cap tightly closed.

It is best to store oils in dark glass, away from light and heat, and preferably in a relatively cool area.  It is also important to keep caps tight and keep the headspace of air to a minimum to reduce oxidation.

In Wildflower we do not believe in marketing slogans like natural or therapeutic grade. Our essential oils are harvested by local growers and distilled in our small factory or are sourced from local trusted providers. For our every essential oil GCMS analysis is available on our web shop. We want to be transparent company and you can contact us and visit our distillery.

In recent years essential oils have been sold as all cure with questionable statements about their use which lead to high safety risk to customers. At Wildflower your safety and benefits is what matter to us the most.

An essential oil is a concentrated hydrophobic liquid containing volatile chemical compounds from plants. They can be dangerous if not used properly which can only be adviced by educated proffesional (certified aromatherapist, medical doctor, pharmacist).

All Wildflower essential oils have safety data sheet and chemical analysis which can be downloaded from our web page and you can find safety instructions in product package.   

European Union, UK, Switzerland and Norway.

Most standard shipments are delivered within 7 business days, however, depending on where you live, your order should reach you within 2 – 7 business days.

For Republic of Croatia 48h from the time of order confirmation.

For the European Union up to 5 working days from the time of order confirmation.

For United Kingdom, Switzerland and Norway up to 7 working days from the time of order confirmation.

Yes, you can. Send us an e-mail to info@wildflower.com.hr. This is printed on the dispatch note included in the parcel. The dispatch note will be a gift invoice, so no prices or billing information will be displayed.

We are just as disappointed as you are if you’ve received a damaged or faulty product! Wildflower will replace any products that arrive damaged or are faulty. Please email us a photograph or video at info@wildflower.com.hr to begin the replacement process. Please note, we must receive the damaged product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation to process a replacement. Our Ceramic Diffusers come with a one year warranty. On the rare occasion we need to issue a replacement for a faulty diffuser, the faulty diffuser must be returned to our warehouse to process a replacement. To begin this process, please email us a photograph or video at info@wildflower.com.hr

Please note, we can only process refunds, returns & replacement of product purchased from our online store whereby proof of purchase can be obtained on our system. We are not responsible for refunds, returns & replacement from any stockists. Please contact the original place of purchase for any enquiries. Please note, you may need to provide proof of purchase. 

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